Connect your Facebook Page
Let Filo answer Messenger and publish posts on your Facebook Page.
When you are done, Filo answers the messages people send to your Facebook Page and publishes the posts you approve on it.
Before you start
- Your business has a Facebook Page. A Page is not your personal profile: it has followers, not friends.
- You can manage that Page with your own Facebook login. To check: open the Page on Facebook. If you can write a post as the Page, you can.
- You are the owner or an admin of the Filo workspace.
Someone else manages the Page? Send them a setup link instead.
The steps
Tap Connect next to Facebook
Open Settings, then Integrations. Not sure where? See where to connect.
Tap Connect
Tap ConnectContinue on Facebook
Facebook opens and asks who you are. Tap Continue as with your name.
Filo wants to connect to your account
Tick your Page
Facebook may first ask for your business portfolio (Meta's folder for your Pages): tick the one of your business. Then it lists your Pages. Tick the Page of your business.
Do not untick anything that is already ticked. It may belong to another tool you use.
Choose the Pages Filo may use
Tap Save on the last screen
Facebook sums up what Filo may do: read and answer messages, publish posts. Tap the button at the bottom: Save, or Continue on some phones.
If Filo asks, choose the Page
If you ticked more than one Page, Filo asks which one to use. Tap yours. To add the others later, connect Facebook again.
Tap your Page
Tap your PageHow you know it worked
You are back in Filo. Facebook shows the name of your Page and two switches.
Your PageFilo publishes posts
Your PageFilo publishes posts- Conversations: Filo answers Messenger on this Page.
- Content: Filo publishes posts on this Page.
Two Pages with almost the same name?
Many businesses have an old Page nobody uses and the real one. Pick the Page with your followers and your recent posts. That is the one your customers know. If you are not sure, open each on Facebook and compare the number of followers.
If something goes wrong
Start again from the first step. The two usual reasons:
- You closed the Facebook window before the end.
- More than 10 minutes passed between tapping Connect and finishing. Filo stops waiting after 10 minutes.
On Facebook you tapped Continue without ticking a Page. Connect again and tick your Page.
Your Facebook login cannot manage that Page. Ask the person who created the Page to give you full access to it in the Page's settings, or send them a setup link.
The same Page is used in another Filo workspace. You can share it. Read what sharing means first.